Multi-factor authentication is now available. Secure your account now!
You can turn on this feature from your Edit Profile page in the My Account area. Be sure your profile email address is up to date and be notified on new account logins.
This will be mandatory soon so please be sure your account profile is up to date.
Here you can search and view our site Knowledge Base. To find a specific article, use KB-article number format (ex. KB-1)
Article number: kb-6
Q. How do I change nameservers to use my own DNS? I need to point my domain to my webhosting company.
A. Login to your account, click to view your domains.
Click on the 'M' icon beside the domain to enter the mangage area for that domain, click on 'change nameservers'.
Change the drawdown box at the top to read 'custom nameservers'.
Then enter your nameservers in the spaces available. Enter only the nameservers host names, not the IP addresses.
Click 'Save'.
Your updates will be reflected on the control panel immediately; however, the request is submitted into a queue with the Registry. The Registry updates daily at 5:00am and 5:00pm EST.
Please allow up to 48 hours for changes to be effective. While waiting for this to propagate, your website may be inaccessible.
Article number: kb-6